Luka Piplica #

Basic Info #

Website	Link
E-mail:	lukapiplica@protonmail.ch
Website:	https://lukapiplica.github.io
Github:	https://github.com/lukapiplica
LinkedIn:	https://linkedin.com/in/lukapiplica

Professional Summary #

Results-oriented and adaptable IT professional with experience in customer service, technical support, PC maintenance, and system administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality.

Work Experience #

Radiotelevision of Bosnia and Herzegovina (BHRT) #

January 2022 - September 2022 IT Support Specialist, Sarajevo.

• Made custom Windows installations with preinstalled client programs for maximum efficiency.
• Administered and supervised the company network.
• On-site, client-side helpdesk support for:
  • Microsoft Office,
  • Adobe products,
  • Cinegy and other internal programs and systems.
• Maintenance and administration of the internet radio link for RTVFBIH.
• Setting up and configuring WiFi routers, L2 and L3 switches and Hubs, and network cabling and cable marking.
• Monitoring and maintenance of print servers and printers.
• Webmail database administration.
• Administration of ESET antivirus server.
• Deployed and maintained a locally hosted web server, FTP, as well as multiple SMB shares

Education #

ITAcademy #

2019-2021 Network Administrator, Sarajevo.

• Gained knowledge and experience on Windows 10, Windows Server 2016, GNU/Linux and nagiOS operating systems.
• Learned how to configure and set up Cisco and MikroTik devices on a network.
• Learned Bash, Batch and PowerShell scripting.
• Gained the ability to create a very detailed report on cyber security, and measures on preventing cyber attacks, as well as implementing them.

Certification #

Name	Credential ID
Network Administrator	025056

Railway School Center #

2015-2019 Electronics Technician, Sarajevo.

• First year, improved knowledge on different electronic parts and perfected soldering skills.
• Second year, programmed an Arduino controlled basketball scoreboard via an HTML website.
• Third year, designed a solar panel tree with a built in bluetooth radio that can charge mobile phones.
  • Group project - retro radio with a built in Nixie tube clock.
  • Programmed and assembled a robotic arm controlled via an Android application.
  • Gained the ability to create custom PCB boards.
• Fourth year, led a group of highschool students and together with them participated in designing and making an infinite mirror.
  • Gained knowledge on old and current models of telecommunication.

High School Activities #

• Chemistry
• Fundamentals of Electrical Engineering
• English
• Mathematics

Certificates #

Name of the competition	Type	Place
Railway School Center Basics of Electrical Engineering	School	First
IX Labor Fest	State	First
X Labor Fest	State	First
XI Labor Fest	State	First

Volunteer Experience #

Adair Café Bar #

November 2021 - February 2022 Website Developer and Graphic Designer

I developed a website for the coffee shop; I learned many things such as HTML, CSS and website optimization. In addition, while I was programming the website, I gained some experience with graphic design for creating a new logo, menu and promotional poster. This led me to gain experience in Adobe Photoshop and Adobe Illustrator programs.

• Link: https://adaircafebar.cf

Languages #

Human #

Language	Proficiency
English	Professional working
Bosnian/Croatian/Serbian	Native or bilingual
German	Elementary

Machine #

Language	Markup
Python	HTML
bash/shell	Latex
CSS	Markdown

All Certifications #

References #